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Our dedicated Support is available 24/7. Our team can be reached by email at support@lunchordinner.ca

My Account

Are there benefits of creating an account vs checking out as a guest?

As a Lunch or Dinner account holder, your addresses and credit card info are saved for fast and easy checkout. . LOD also forward coupons and promotions only available to registered customers.

How can I update my account?

All account details can be updated in your Account page.

I forgot my password, how can I reset it?

Request a password reset through the Account page on web. You’ll receive text-transform: none; a link via email to choose a new password.

Lunch or Dinner Apps

Do you have an Mobile Apps?

Our Apps for iOS and Android are currently in production and should be available by mid-July 2017.


Where is Lunch or Dinner available?

Currently, We are available in Toronto, Ontario. We are adding new restaurants everyday. If you don’t see your favourite restaurant on Lunch or Dinner, let us know at support@lunchordinner.ca and we’ll forward it onto our Sales Staff.

Is there a minimum order amount?

Every restaurant sets their own minimum order amount.

Delivery Fees

Every restaurant sets their own delivery fees. Any fee you see on Lunch or Dinner goes directly to the restaurant. Lunch or Dinner is 100% free to use.

How are menu prices determined?

The prices you see on Lunch or Dinner are the same as you’ll see in the restaurant.

Can I order from Lunch or Dinner without an account?

Yes, We allow guest checkout on all Lunch or Dinner stores, though we recommend creating an account to save all your info for an even quicker checkout next time.

What forms of payment do you accept?

Payment options are set by each restaurant. Most accept both cash, credit and debit.

How do promotion codes work?

If you have been awarded a promotion code, enter it upon checkout to have the value deducted from your order total. Most codes have minimum order amounts and expiration dates, so be sure to check the terms and conditions of your promotion code.

After an order is Submitted

What happens after I place my order?

We send your order to the restaurant and as soon as they confirm receipt, we’ll send you a confirmation email.

How can I edit my order?

If it’s a simple swap (Pepsi for 7-Up), contact the restaurant directly using the phone number found in your confirmation email. If you want to make a change that affects the cost of your order (adding or removing items), contact Lunch or Dinner Support at support@lunchordinner.ca

How can I cancel my order?

If you want to cancel an order immediately contact Lunch or Dinner Support at support@lunchordinner.ca We’ll do our best to cancel your order, but if the order is already being cooked by the restaurant, we may not be able to approve a cancellation.

How can I change my delivery information?

For delivery changes, reach out to the restaurant directly via the number provided in your confirmation email. Each restaurant takes care of their own deliveries and pickups, but if you can’t get through to the restaurant or are still having trouble, feel free to contact our support team for help.

How can I change my payment method post-order?

Unfortunately, once an order has been placed we cannot edit your payment method. Your only option would be to cancel your order and place a new one.


How will the charge appear on my statement?

The charge will appear as an abbreviated version of the restaurant’s name, without spaces or special characters. i.e; ABC Pizza will read ABCPIZZA.

When is my credit card charged?

Credit cards are authorized immediately, but we wait 24 hours to process payments to account for any changes. Any adjustments made after 24 hours will appear as a separate charge or refund.

Is my credit card information secure?

Lunch or Dinner uses a trusted third-party transaction processing company to ensure all credit card data is securely encrypted and transmitted. Your credit card information is captured only by Lunch or Dinner and is never shared with the restaurant.